Privacy & terms

Privacy policy

This policy covers the AI Front Desk website, the AI Front Desk mobile app, and the AI receptionist service we run for local businesses.

This website

The website is a set of static pages. It does not use cookies, analytics, or tracking, and it has no forms. If you email us, we use your message and address only to reply to you.

The AI Front Desk app

The app is a dashboard for the owner of the agency. It has no sign-up or account. The clients, tasks, call logs and settings you see and change in it are stored on your device only. They are not sent to us or to anyone else, and deleting the app deletes them. The app does not use advertising, tracking or third-party analytics.

The receptionist service

When a business uses our AI receptionist, we handle the calls, chats and text messages its customers send to that business, on the business’s behalf. This can include:

• the caller’s or sender’s phone number or chat name;
• what they say or type, as a recording or transcript;
• details they give in order to book, such as their name and preferred time.

We use this only to answer, book, remind, follow up and report to the business they contacted. To do that, the information passes through the telephone, messaging, AI voice and chat, and automation providers that run the service. We do not sell it or use it for advertising. A business can ask us to delete its customers’ records at any time.

Your choices

To ask what we hold about you, or to have it corrected or deleted, email ai_frontdesk@outlook.com. If you contacted a business that uses our service, you can also ask that business directly.

Terms of use

• Plans are billed monthly at the price shown when you sign up. Setup is included.
• You can change or cancel your plan by emailing us, and the change takes effect from your next billing date.
• The AI receptionist answers from the information your business gives us. You are responsible for keeping that information accurate, and for any legal notices your callers must hear in your area, such as call-recording notices.
• The receptionist is not an emergency service. Callers with emergencies should contact emergency services directly.
• We work to keep the service running at all times but cannot promise it will never be interrupted by outages at the providers it relies on.
• The app is provided as is, for managing the service.

Contact

Questions about this policy or these terms: ai_frontdesk@outlook.com.